<p>Hello,</p>
<p>A support ticket has been escalated by %%ESCALATED_BY_RULE%%:</p>
<p> </p>
<p>Subject: %%SUBJECT%%</p>
<p>Category: %%CATEGORY%%</p>
<p>Priority: %%PRIORITY%%</p>
<p>Status: %%STATUS%%</p>
<p>Assigned to: %%OWNER%%</p>
<p>Tracking ID: %%TRACK_ID%%</p>
<p> </p>
<p>You can view this ticket here:<br /><a href="%%TRACK_URL%%">%%TRACK_URL%%</a></p>
<p>Regards,</p>
<p>%%SITE_TITLE%%<br /><a href="%%SITE_URL%%">%%SITE_URL%%</a></p>